FAQ
What services does Aurora Delivery provide?
Aurora Delivery offers a comprehensive range of logistics solutions, including:
- Parcel Delivery Service
- Corporate & Government Solutions
- Bulk & Scheduled Deliveries
- Pickup Service
- Technology & Tracking Integration
- Special Parcel Handling for high-value or sensitive items
Which areas does Aurora Delivery cover?
We provide parcel delivery services across all major cities and towns in Peninsular Malaysia.
For special locations or remote areas, please contact our team to confirm availability.
How can I arrange a parcel pickup?
Our pickup services are flexible and designed for business convenience:
- Scheduled pickups (daily, alternate-day, weekly)
- On-demand / ad-hoc pickups
- To arrange, please contact your dedicated account manager or our support team.
How can I track my parcels?
- Every parcel receives a unique tracking number.
- Enter the tracking number on our Tracking Page to view its real-time status.
- Corporate clients can access dashboards to monitor multiple shipments simultaneously.
At what stages are parcels scanned or verified?
Parcels are scanned and logged at multiple points to ensure accountability:
- Pickup confirmation
- Arrival at sorting hub
- Departure from hub
- Out for delivery
- Delivery confirmation (signature/photo, where applicable)
Are there items that cannot be shipped?
Yes. Prohibited items include, but are not limited to:
- Hazardous materials or chemicals
- Flammable or explosive goods
- Cash or valuables (unless special arrangements are made)
- Items restricted by Malaysian law
If you are unsure about an item, please contact us before shipping.
What happens if a parcel is lost or damaged?
- Contact us immediately if a parcel is lost or damaged in transit.
- We will initiate an investigation and handle the matter according to the terms in the service agreement.
- Submitting supporting documents (photos, invoices, waybills) will help expedite the process.
How does Aurora Delivery support corporate or government clients?
- Dedicated account managers handle all enquiries and escalations.
- Structured reporting, compliance documentation, and service level agreements (SLA) are available.
- Our team provides proactive guidance to ensure smooth logistics operations.
Does Aurora Delivery offer technology integration?
- Yes, we provide API access, digital labels, and tracking dashboards for corporate clients.
- Bulk uploads and automated parcel management are available to simplify operations.
- For clients without technical resources, manual upload or batch processing is supported.
How are service fees calculated?
- Pricing is based on: parcel weight, volumetric weight, destination, and service type.
- Corporate or government clients can receive customised pricing packages based on volume and contract terms.
Can I establish a long-term partnership or contract?
- Yes. We offer customised service agreements for businesses and government agencies.
- Contracts can include regular pickups, scheduled deliveries, reporting, and documentation.
- For partnership enquiries, please contact our corporate support team.
Who do I contact for inquiries or support?
Use the Contact Us form on our website for inquiries, quotations, or partnership requests
Contact Aurora Delivery for Business Inquiries, Service Assistance & Partnership Discussions
Let our team help you with collaboration requests, service-related questions, operational planning, or establishing long-term working agreements.
